Return terms

You can request a refund for almost any purchase on ShellSoftware- for any reason. Maybe your computer doesn’t meet the system requirements; maybe you bought a game by mistake; maybe you played the title for an hour and just don’t like it.

That’s not important. For requests, wewill refund any software for which a refund request is received within the specified refund period. See below for more information. You can make a request even if you don’t meet the above requirements, and we will review them.

You will receive a full refund within one week of your request being approved. You will receive your refund either as a Steam credit or through the original payment method you used to make the purchase.

How do I apply for a refund?
You can request a refund or get more help with your steam purchases at the following email address:: [email protected]